Information Technology: Technical Support Technology Emphasis

Associate of Applied Science Degree (A.A.S.)
Student typing

About this program

Sometimes technology fails to do its job. That’s where skilled IT professionals swoop in to save the day. In this program you’ll learn the ins and outs of networks, hardware, and software. Flex your critical thinking skills. And put your analytical mindset to the test. With extensive hands-on training in specialized learning labs, you’ll leave ready to solve all types of technical challenges.  

93%

Overall Placement

50%

Hired BEFORE Graduation

Seamless Associate-to-Bachelor Degree Pathway

Careers

  • Network specialist
  • Network technician
  • Systems administrator
Courses

At Penn College, we believe your educational experience should go beyond specialized skills. Real-world ready means taking a broader approach that builds communication skills, inspires collaboration, and encourages exploration of arts, history, and science.

​​Specialization requires in-depth knowledge and high-level proficiency. Students learn and apply major-specific concepts, skills, and methods.

  • Introduction to Programming (CIT160)
  • Networking I (EET145)
  • Math Elective (MTH180 or Higher) (MTD)
  • Introduction to Database (CIT180)
  • Programming II (CIT260)
  • Networking II (EET245)
  • Fundamentals of Information Security (CIT230)
  • Introduction to UNIX/Linux (CIT240)
  • Network Administration and Technical Support (CIT272)
  • Systems Programming (CIT241)
  • Support Center Procedures and Practices (CIT320)
  • Web Systems and Technologies (CIT351)
  • Elementary Statistics with Computer Applications (MTH160)

​Perspectives are points of view, offering a variety of ways of understanding, interacting, and influencing the world. Students identify, explain, and utilize the approaches used by academics and professionals to study, analyze, or understand problems, and offer solutions.

  • Science Elective (SCI)
  • Humanities Elective (HUM) or
  • Social Science Elective (SSE) or
  • Art Elective (ART) or
  • Foreign Language Elective (FOR) or
  • Applied Arts Elective (AAE) or
  • International Field Experience Elective (IFE)
  • Fitness and Lifetime Sports Elective (FIT)

​​Foundations are the practical, intellectual, and social skills: communication, collaboration, critical and ethical thinking, quantitative thinking, and technological literacy that are crucial to every student at every stage of education and at every stage of life.

  • First Year Experience (FYE101)
  • Information, Technology, and Society (CSC124)
  • English Composition I (ENL111)
  • English Composition II (ENL121) or
  • Technical and Professional Communication (ENL201)
  • Principles of Management (MGT115)
  • Fundamentals of Speech (SPC101) or
  • Interpersonal Communication (SPC201)
Facilities

IT Labs

Apply theory to the real thing in our specialized IT labs. Here, you’ll have access to both physical and virtual labs designed for networking, IT security, operating systems, and gaming. Apply the principles of ethical hacking, intrusion detection, and digital forensics in both physical and virtual environments. Labs also allow students to create 3D models, investigate hypervisors, build networks from bare metal to full production, and simulate a host of applications and network configurations.

Student Experience

"If it were not for the help of others believing and seeing the greatness in me, I would not have seen it in myself. I have jumped out of my comfort zone, defined myself, impacted the lives of many, and accomplished each and every goal I set for myself."

Jackie Westervelt

Information Technology: Technical Support Emphasis & Applied Management

Read Jackie's Story

Internship

Your knowledge in practice

Internships are key for career preparation. Apply your knowledge to the workplace and learn about the industry first-hand.

Learn More
Related Programs

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Student Life

 

Association for Computing Machinery (ACM)

Our student chapter of ACM serves as the college's "computer club" as well as a common ground for all those who wish to supplement their education with topics prevalent in the world of computing technology today. 

Student Organizations at Penn College

Your college experience is about more than the classroom. Join one of 65+ clubs and organizations, or create your own.

News
09.18.2019

Penn College faculty present cybersecurity paper

Pennsylvania College of Technology faculty detailed for nationwide peers an ongoing initiative to address the critical shortage ...

09.13.2019

USA Today STEM insert features faculty perspective

The insights of a Penn College faculty member are included in a 16-page “Women in STEM” supplement inserted in 250 ...

08.28.2019

Penn College professor authors book for IT professionals

The expertise of a Pennsylvania College of Technology faculty member will help information technology professionals worldwide ...

Study Abroad

Gain global experience

See the world via Williamsport. Take your education abroad and get hands-on experience learning about your industry on a global scale.

Learn More

More Information

Students must complete all required courses in the Information Technology: Technical Support Technology Emphasis (those courses with the alpha-designators BWM, CIT, EET, IAS, LAS, MIS, and MTH) with a grade of 'C' or higher.

View general transfer information

Alternative Credit refers to academic credits earned through means other than traditional college course completion, including: credit by exam, articulation, proof of competency gained in high school, work/life experience, and advanced placement.

Visit the Alternative Credit Options page for requirements and procedures and for information on credit through Advanced Placement.

A laptop/notebook computer is required for enrollment in all Information Technology major courses CIT 160 and higher. Laptop specifications

Uniforms and tools are available for purchase through The College Store and Penn State Computer Store .

  • Mr. James R Ankers, CISSP, CISA, IT Specialist (INFOSEC), United States Navy
  • Mr. Daniel J Clarke, '07, Senior Solutions Architect, Arraya Solutions
  • Mr. Peter Codispoti, '73, Senior Systems Analyst, Furniture Division, Brodart
  • Mr. Jonah P Gregory, '03, Chief Technology Officer, Euro Optic LTD
  • Dr. Todd W Griffith, Chief Technology Officer, Discovery Machine Corporation
  • Mr. Daniel F Grim, Regional Director, Program Management, Johnson Controls
  • Mr. Brandon J Howe, '01, Sr. IT Analyst, Anadarko Petroleum Corp.
  • Dr. Karl M Kapp, Assistant Director, Institute for Interactive Technologies, Bloomsburg University
  • Dr. Krish Pillai, Ph.D, Assistant Professor, Lock Haven University
  • Mr. Mark J Watson, '85, Administrative Director, Corporate Information Technology, Susquehanna Health
  • Mr. Benjamin Wright, Attorney, Instructor at SANS Institute
Contact

Admissions Counselor

Lee Dawson

SASC, Rm. 1082
800.367.9222 ext. 7308
ldawson@pct.edu